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What kind of software / operating system is required to run a webcast
?
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Microsoft Windows Media player version 6.4 or greater (version 9.0 is
reccommended) and Internet Explorer version 5.5 or greater.
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Can I use the same link for the archive as I do for the
live webcast ?
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Yes you can, ViaVid's DataCasting Engine (DCE) handles all the traffic
redirection for live or replay events.
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How soon prior to a webcast should I log in ?
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Events are live approximately 10 minutes prior to an event. So if you
login 5 minutes before the event you should be ready for when the event starts.
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How do I find my archived events on your website ?
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From the top menu bar under the ViaVid graphic select the Events button, then
browse through the list or enter the company name in the search text box and
click on the search button to narrow down the list of events.
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How do I access my registration stats ?
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You should have received a password to login to http://viatracker.viavid.net .
If you have lost or forgotten your password please call 1-888-562-0262 or by
email us for your login information.
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How long does it take for a webcast to be archived ?
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Webcasts are usually archived 15 minutes after an event ends.
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How can I get help from ViaVid ?
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Either by phone at 1-888-562-0262 or by email
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Why can't I hear anything when I join a webcast ?
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There are several reasons why this could happen:
The event you are trying to join is not currently available
You need to increase the volume of your computer
Your computer does not have the right codec
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What is a codec and how do I get it ?
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With Windows Media player all audio / video content is sent to the viewers
computer as a coded stream. This coded stream is called a codec and the
codec is used to de-code the stream on the viewers computer. So to get a
codec restart your computer and click on the event you are trying to listen to
and watch closely for any pop up or question box asking you to download the
codec. Make sure that you answer "yes" to downloading the codec,
otherwise the event wont play for you. You can also go to the
Windows Media download site and download codecs from there.
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How can I tell the status of an event?
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On the event detail page under the webcast or presentation header you will find
a line of text that says: This event is currently Offline, Online or
Live
Offline means that this event is not currently available
Online means that a replay of the event is currently available
Live means the event is currently in progress
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Why do I keep returning to the registration page after I register ?
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There are several potential issues that are keeping you from registering from an
event:
You don't have cookies enabled (Configure you web browser to allow cookies)
Check out our browser compatibility test page
You may have to fill in all the registration fields (check the bottom of the
registration page for details)
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Why does ViaVid use cookies?
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ViaVid uses session cookies (nothing is saved after you close your web browser)
for registration purposes to ensure that if our clients want registration
people dont sneak by the registration. ViaVid does not use this
information for any purposes other than to provide the event registration back
to the company that is running the event. This information is not used in
whole or in part by ViaVid.
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